::  Online Order Policy
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Online Order

Although General Garden does not currently offer a complete e-commerce solution 

to our customers, we do still accept orders online.

Online orders can be placed by either e-mail or phone: (613) 728-8650.

When placing an order, please include the product name(s), quantity(s), volume(s), shipping or delivery location address, and contact e-mail or phone number. We will 

then contact you with the total amount including applicable taxes and if any shipping 

or delivery charges.

Payment

General Garden accepts CASH ONLY or Direct Deposit.

For Direct Deposit, General Garden requires an e-mail address to where 

an Invoice can be sent. Once the Invoice has been received, 

follow its' instructions for payment completion.

Shipping

General Garden will not ship out any orders until full payment is received.  

Unless otherwise stated by the customer, General Garden will always use 

UPS for shipping and will always use Standard Ground service with full insurance. Unless otherwise stated by General Garden, customers are responsible for all 

shipping and duty charges.  Stock permitting, most of our orders ship within 

3 business days. Orders are shipped ultra discreetly in plain brown boxes.


Privacy Policy


General Garden will only store customer personal information while processing orders.  All personal information will be deleted once orders have passed our Return Policy Deadline or once orders have received.

Return Policy

General Garden must be contacted within 7 days of receiving products.
All returns must be shipped back to General Garden within 14 days of
receiving products.

Prior to returning products, customers must obtain a Return Authorization Number from General Garden.

Customer returns will not be accepted unless given a Return Authorization Number which must be posted on the shipping tag.

Customers are responsible for all shipping costs unless notified otherwise.
 

Items That Cannot Be Returned (unless received defective) 

Carbon Filters
Nutrients
Lamps

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Please Call: (613) 728-8650 or E-Mail: generalgardens@yahoo.com